Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our relationships. Project managers with high EI are better equipped to deal with team members, vendors, stakeholders, and sponsors and to handle and resolve conflicts.
This one-module course reviews the underlying concepts of emotional intelligence and explores how project managers can improve, and make use, of their emotional intelligence.
After completing this course, you should be able to:
Discuss the role of emotional intelligence for managers and project managers
Explain why improving emotional intelligence can improve managerial performance
Recognize the importance of emotional intelligence in successful project management
Discuss the nine key EI factors
Apply EI factors to project scenarios
This course is designed for adult learners with some understanding of general project management practices.
This course has a "Mentor Expert" helpdesk feature. Learners have the ability to submit questions directly to an expert in the field you are studying.
This course does not require any additional purchases of supplementary materials.