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SP06 Spanish For Customer Service (PD-SSFCS01)

$40.00

Course Description

Our course is designed to help professionals in customer service learn the Spanish they need to know for the jobs they do. This course is designed for managers, supervisors and other customer service associates to learn basic Spanish for customer service. The purpose is to help connect & communicate with Spanish speaking customers, to understand their needs and process basic transactions efficiently.

Outline

Identify Spanish words for talking on the phone
Recognize Spanish words for solving customer problems
Identify Spanish words for common questions
Recognize polite words in Spanish
Identify Spanish words used for clarification

Duration

1 month

Hours

1

Audience

There are no specific prerequisites for this class. It is designed for anyone desiring to enhance their skills or learn the topics covered in the class.

Certification

Language

English

Instructor

This class is an independent-study course.  Students will have all the resources needed to successfully complete the course within the online material.  A student helpdesk is available for technical support during the course enrollment.

Requirements

Internet Access

Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections.
Dial-Up internet connections will result in a diminished online experience. Moodle pages may load slowly and viewing large audio and video files may not be possible.
Hardware

Windows hardware configurations and processors are acceptable
Mac computers MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple's website)
1 GB RAM minimum recommended
Operating Systems
Windows XP, Vista or 7 and Mac OS X 10 or higher with Windows
Web Browsers
Google Chrome is highly recommended
Internet Explorer is not recommended as it may not display certain menus and links
Cookies MUST be enabled
Pop-ups MUST be allowed (Pop-up Blocker disabled)
Kindle Reader App is needed for many of our courses (No special equipment needed. This can be downloaded onto your computer.)
Adobe PDF Reader
Media Plug-ins (These may be required depending on your course media.)
Adobe Flash Player (Required for many of our career courses and ALL of our IT courses.)
Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player
PowerPoint Viewer (Use this if you don't have PowerPoint)

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