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    Managing Productivity and Quality

    $40.00
    Operations management is the process of managing the daily production of goods and services, a key part of a manager's job. Organizations depend on both the quality of its products and services and on productivity. Productivity is a measure of performance that indicates how many inputs it takes to create an output, and is measured as either partial productivity or multi-factor productivity. Quality is a product or service free of deficiencies; it can also be defined as the characteristics of a product or service that satisfies customer needs. Quality standards include ISO 9000, The Baldrige National Quality Award, and Total Quality Management.

    Additional information

    Website Short Description

    Operations management is the process of managing the daily production of goods and services, a key part of a manager's job. Organizations depend on both the quality of its products and services and on productivity. Productivity is a measure of performance that indicates how many inputs it takes to create an output, and is measured as either partial productivity or multi-factor productivity. Quality is a product or service free of deficiencies; it can also be defined as the characteristics of a product or service that satisfies customer needs. Quality standards include ISO 9000, The Baldrige National Quality Award, and Total Quality Management. Managers have a lot of responsibilities: leading people, serving customers, maintaining internal controls, satisfying stakeholders, and driving profitability. Throughout all these responsibilities, managers must always strive to manage worker productivity and product quality. This course discusses how productivity and quality are managed.

    Duration

    1 month

    Language

    English

    Instructor Description

    This class is an independent-study course.  Students will have all the resources needed to successfully complete the course within the online material.  A student helpdesk is available for technical support during the course enrollment.

    Required Materials

    Internet Access

    PD-MPA01

    Data sheet

    Certification included
    false