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    Measuring Customer Satisfaction

    $40.00
    Each company has its own unique business objectives, but they all share a common need to measure customer satisfaction if they want to meet this objective. This course discusses ways to measure satisfaction, which in turn helps companies deliver exceptional customer service.

    Additional information

    Website Short Description

    Each company has its own unique business objectives, but they all share a common need to measure customer satisfaction if they want to meet this objective. This course discusses ways to measure satisfaction, which in turn helps companies deliver exceptional customer service.

    Duration

    1 month

    Language

    English

    Instructor Description

    This class is an independent-study course.  Students will have all the resources needed to successfully complete the course within the online material.  A student helpdesk is available for technical support during the course enrollment.

    Required Materials

    Internet Access

    Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections.
    Dial-Up internet connections will result in a diminished online experience. Moodle pages may load slowly and viewing large audio and video files may not be possible.
    Hardware

    Windows hardware configurations and processors are acceptable
    Mac computers MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple's website)
    1 GB RAM minimum recommended
    Operating Systems
    Windows XP, Vista or 7 and Mac OS X 10 or higher with Windows
    Web Browsers
    Google Chrome is highly recommended
    Internet Explorer is not recommended as it may not display certain menus and links
    Cookies MUST be enabled
    Pop-ups MUST be allowed (Pop-up Blocker disabled)
    Kindle Reader App is needed for many courses (No special equipment needed. This can be downloaded onto your computer.)
    Adobe PDF Reader
    Media Plug-ins (These may be required depending on your course media.)
    Adobe Flash Player (Required for many courses.)
    Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player
    PowerPoint Viewer (Use this if you don't have PowerPoint)

    PD-MCS02

    Data sheet

    Certification included
    false