• Home
  • Course Catalog
  • CMA Specializations
  • Contact Us
  • Request info
    Contact Us
    First Name*
    Last Name*
    Email
    Phone
    Questions/Comments
    Lead Status
    Lead Source*
    Referral Information
    External Referrer
    Partner SMEC ID
    Enter text from the pic*

    Business and Professional

    Active filters

    One of the most difficult tasks for a manager is how to handle employee performance. Learners in this course are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results. Learners will encounter six scenarios: • Performance Issues • A Question of Distraction • The Moonlighter • A Missed Deadline • Missing the Mark? (A Pilot Program) • Progressive Discipline Upon completion, learners are given a summary of what they've learned for quick reference while at work.

    Managing in the business world is a complex process today, and new managers face challenges every day that they have likely never encountered before. There are a number of managerial factors that are vital in managing and leading, so learners in this course are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results. Learners will encounter four scenarios: • Customer Service • Cost Budgeting • Cost Cutting • Vendor Relations Upon completion, learners are given a summary of what they've learned for quick reference while at work.

    Business has evolved and has forced managers to adapt. New managers constantly face new and ever more complicated challenges. Learners in this course are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results. Learners will encounter five scenarios: • A Vacation Request • Dress Code • The Latecomer • A Question of Travel Expenses • Telework Upon completion, learners are given a summary of what they've learned for quick reference while at work.

    Managing business has become both a science and an art. New managers constantly face challenges that they have never encountered before. Learners in this course are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results. Learners will encounter six scenarios: • A Tough Decision • A Question of Transparency • Conflict With a Customer • Work-Life Balance • 360 Degree Feedback • Handling Difficult Change Upon completion, learners are given a summary of what they've learned for quick reference while at work.

    Managers today find themselves responsible for the morale of their employees, and have discovered how vital it is to understand how to inspire them. Learners in this course are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results. Learners will encounter six scenarios: • A Question of Delegation • Salary Anxiety • Morale • Leading Change • Sparking Creativity • Dealing With Failure Upon completion, learners are given a summary of what they've learned for quick reference while at work.

    Conflict is a process every manager must handle in today's business world, and handling it well can make or break a manager. Learners in this course are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results. Learners will encounter five scenarios: • Conflict Between Managers • Handling Conflict • Conflicting Advice • Dealing With Peer Conflict • A Sarcastic Subordinate Upon completion, learners are given a summary of what they've learned for quick reference while at work.

    Today's business world brings new challenges every day. Many managerial skills are needed, so learners in this course are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results. Learners will encounter four scenarios: • Harassment • Sexual Harassment • An Office Romance • Selecting a Team Upon completion, learners are given a summary of what they've learned for quick reference while at work.

    Dina’s courses teach the lost art of entertaining out of the home to today’s modern, savvy homemaker showing how to apply professional formulas of event management. From birthdays to baby showers, holidays and weddings, Dina gives her insight and professional advice for planning the perfect event just in time for the holidays. Dina redefines the term "Party School” as she shares her passion for throwing sophisticated, meaningful events and teaches the steps of designing, planning, and hosting any of life’s most memorable celebrations out of the comfort of your own home. "Dina Manzo is the picture of today’s modern, savvy homemaker. She has a great sense of style and a no-fuss, make-it-happen attitude that many of us appreciate,” says Cho Phillips, CEO and Founder of Lovegevity.

    This course is training for basic, intermediate, and advanced features of Microsoft Office Excel 2013 software. Excel 2013 is a spreadsheet program in the Microsoft Office system. Users can use Excel to create and format workbooks (a collection of spreadsheets) in order to analyze data and make more informed business decisions. Excel 2013 is an incredibly powerful tool for getting meaning out of vast amounts of data, as well as being utilized for simple calculations and tracking almost any kind of information. Specially, Excel is used to track data, build models for analyzing data, write formulas to perform calculations on that data, pivot the data in numerous ways, and present data in a variety of professional looking chats.

    The topics handled in our Discover a Career as a Paralegal course include a brief synopsis of on-the-job duties, job opportunities and a variety of legal specialties served by paralegals. We will cover the differences between civil and criminal law, legal office management and paralegal ethical concepts. With increased competition for paralegal jobs, attorneys now seek paralegal applicants who come to them with professional education and knowledge of the legal duties performed by paralegals and the ligation process.

    A big part of the customer service provider’s job is to fix problems. Effective problem solving by customer service representatives is a highly regarded ability. Customer service representatives who are considered especially good problem solvers are systematic, analytical, and have first-rate interpersonal skills. These skills don’t happen on accident, though; they happen when customer service workers to follow a structured problem solving process. Problems create stress in the individual experiencing them, so learning to cope with stress is part of the problem-solving process. This course discusses how to resolve customer-related problems. It is designed for a general business audience.

    Besides negotiating organizational structures, today’s manager needs to understand how to use various organizational processes to achieve results. This course discusses how companies can be organized, internally and externally, to ensure a more effective organizational process