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    Business and Professional

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    Managing in the business world is a complex process today, and new managers face challenges every day that they have likely never encountered before. There are a number of managerial factors that are vital in managing and leading, so learners in this course are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results. Learners will encounter four scenarios: • Customer Service • Cost Budgeting • Cost Cutting • Vendor Relations Upon completion, learners are given a summary of what they've learned for quick reference while at work.

    Managing business has become both a science and an art. New managers constantly face challenges that they have never encountered before. Learners in this course are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results. Learners will encounter six scenarios: • A Tough Decision • A Question of Transparency • Conflict With a Customer • Work-Life Balance • 360 Degree Feedback • Handling Difficult Change Upon completion, learners are given a summary of what they've learned for quick reference while at work.

    Managers today find themselves responsible for the morale of their employees, and have discovered how vital it is to understand how to inspire them. Learners in this course are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results. Learners will encounter six scenarios: • A Question of Delegation • Salary Anxiety • Morale • Leading Change • Sparking Creativity • Dealing With Failure Upon completion, learners are given a summary of what they've learned for quick reference while at work.

    Conflict is a process every manager must handle in today's business world, and handling it well can make or break a manager. Learners in this course are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results. Learners will encounter five scenarios: • Conflict Between Managers • Handling Conflict • Conflicting Advice • Dealing With Peer Conflict • A Sarcastic Subordinate Upon completion, learners are given a summary of what they've learned for quick reference while at work.

    Today's business world brings new challenges every day. Many managerial skills are needed, so learners in this course are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results. Learners will encounter four scenarios: • Harassment • Sexual Harassment • An Office Romance • Selecting a Team Upon completion, learners are given a summary of what they've learned for quick reference while at work.