Healthcare and Fitness

Certified Medical Administrative Assistant Associate

760 Hours
6 Months
Beginner
English

Medical administrative assistants primarily work in doctor’s offices, clinics, outpatient settings, hospitals, and other healthcare settings. Medical administrative assistants, medical secretaries, and medical records clerks are all positions in great demand. The growth and
the complexity of the U.S. healthcare system have resulted in a substantial increase in the need for qualified medical administrative assistants. Employment of a medical assistant is expected to grow an impressive 34% by 2018.

This Medical Administrative Assistant Program, offered by our accredited school partners, covers information on the medical assisting profession, interpersonal skills, medical ethics and law, medical terminology, basics of insurance billing and coding, telephone techniques, scheduling appointments, medical records management and management of practice finances. A great course for physicians medical office professionals!

This program prepares students to function effectively in many of the administrative and clerical positions in the healthcare industry. It provides students a well-rounded introduction to medical administration that delivers the skills students require to obtain an administrative medical assistant position or advance within their current healthcare career. This course covers the following key areas and topics:
• History and background of the medical assisting profession
• Interpersonal skills, medical ethics, and basic medical law
• Telephone techniques and skills for scheduling appointments
• Medical terminology
• Basics of insurance billing and coding
• Medical records management and management of practice finances

Medical Administrative Assistant Detailed Course Information:
• An overview of the healthcare industry and expectations for a healthcare professional
• Role of the medical administrative assistant
• History of medicine, medicine and the law, medical malpractice, medical ethics, and medical practice specialties
• Ethical and legal issues, fraud abuse, and compliance
• Office and patient communication techniques, appointment scheduling and general office duties
• Technology in the healthcare environment
• Basic terminology used in the medical office
• Medical records management, confidentiality of the medical record, initiating a medical record for a new client and filing reports in the medical record
• HIPAA review and patient bill of rights and confidentiality
• Financial and practice management
• Health insurance coverage, and billing and coding procedures
• Professional fees, billing and collecting procedures, accounting systems and credit arrangements
• Medical accounting, financial statements, cost analysis, and budgets for the medical practice
• Specimen collection, laboratory safety and federal and state regulations
• Assisting with medical emergencies
• Career development

Enroll through one of our accredited university or college partners today!

World Education.net’s course willprovide you with the skills you needto perform the required tasks in this career field. This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers. Students will learn:
• History and background of the medical assisting profession
• Interpersonal skills, medical ethics, and basic medical law
• Telephone techniques and skills for scheduling appointments
• Medical terminology
• Basics of insurance billing and coding
• Medical records management and management of practice finances

Module 1 – Introduction to Medical Assisting
• Lesson 1 – Becoming a Successful Student
• Lesson 2 – The Healthcare Industry
• Lesson 3 – The Medical Assisting Profession
• Lesson 4 – Professional Behavior in the Workplace
• Lesson 5 – Interpersonal Skills and Human Behavior
• Lesson 6 – Medicine and Ethics
• Lesson 7 – Medicine and the Law

Module 2 – Administrative Medical Assisting
• Lesson 8 – Computer Concepts
• Lesson 9 – Telephone Techniques
• Lesson 10 – Scheduling Appointments
• Lesson 11 – Patient Reception and Processing
• Lesson 12 – Office Environment and Daily Operations
• Lesson 13 – Written Communications and Mail Processing

Module 3 – Health Information in the Medical Office
• Lesson 14 – The Paper Medical Record
• Lesson 15 – The Electronic Medical Record
• Lesson 16 – Health Information Management
• Lesson 17 – Privacy in the Physician’s Office

Module 4 – Billing and Coding Procedures
• Lesson 18 – Basics of Diagnostic Coding
• Lesson 19 – Basics of Procedural Coding
• Lesson 20 – Basics of Health Insurance
• Lesson 21 – The Health Insurance Claim Form
• Lesson 22 – Professional Fees, Billing, and Collecting

Module 5 – Financial and Practice Management
• Lesson 23 – Banking Services and Procedures
• Lesson 24 – Financial and Practice Management
• Lesson 25 – Medical Practice Management and Human Resources
• Lesson 26 – Medical Practice Marketing and Customer Service

Module 6 – Assisting with Medical Emergencies and Career Development
• Lesson 27 – Emergency Preparedness and Assisting with Medical Emergencies
• Lesson 28 – Career Development and Life Skills

Healthcare Fundamentals
• The History
• Healthcare Etiquette
• Professional Situations and Applications
Communication in Healthcare
• Healthcare Teams
• Team Success
• Champions
Medical Documentation and Record-Keeping: HIPAA
• Use and Disclosure
• Real Life Scenarios
• HIPAA Laws, Policies, and Requirements
Medical Terminology
• Word Structure
• Organization of the Body
• Diagnostics and Radiology
Introduction to Anatomy and Physiology
• Basics
• Musculoskeletal System
• Integumentary System
• Digestive System
• Urinary System
Professionalism and Ethics
• Professionalism in Healthcare
• The Professional Assistant and Healthcare Team
• Healthcare Ethics
Legal Healthcare
• Legal Basics
• Legal Principles
• Healthcare Laws
Microsoft Office 365
• Office 365
• Word
• Excel
• PowerPoint
• Outlook
Administrative Assisting
• Telephone Techniques
• Technology and Written Communication
• Scheduling Appointments and Patient Processing
• Health Records
• Daily Operations and Safety
• Principles of Pharmacology
Patient Management
• Therapeutic Communication
• Patient Coaching
• Patient Accounts and Practice Management
• Advanced Roles in Administration
• Medical Emergencies
Billing and Reimbursement
• Health Insurance Basics
• Billing and Reimbursement
• Accounts, Collections, and Banking
Medical Coding
• Diagnostic Coding Essentials
• Procedural Coding Essentials

At the end of this course, you will be able to:
• Function effectively in administrative and clerical positions in the medical office
• Describe the roles of a professional medical administrative assistant
• Manage health information and records according to privacy policies
• Complete basic billing and coding to process insurance forms
• Manage practice finances
• Assist in handling medical emergencies
• Describe techniques for academic and career development
• Describe the healthcare environment
• Describe the structure of medical terms
• List the differences between prefix and suffix
• Determine testing and radiology using medical terminology
• List the different body systems in relation to medical terminology
• Understanding the development and service requirements of healthcare settings.
• Discern between the different settings of clinical and administrative environments
• Use principles and methods of etiquette in healthcare
• Make best use of time management skills and the proper use of technology
• Describe the different forms of communication
• Explain the different types of disciplinary actions in healthcare
• Communicate professionally and divisively within a healthcare setting
• Outline how good communication skills can improve the workplace environment both for patients and workers
• Describe the best practices for medical record keeping and documentation
• Utilize medical record keeping and documentation skills
• Know the HIPAA laws in a US healthcare setting.
• Be proficient in the use of all 5 elements of MS Office 2016

All required reference materials are provided with this program. Technical requirements:

Internet Connection
• Broadband or High-Speed (DSL, Cable, Wireless)
Hardware Requirements
• Processor – 2GHz Processor or Higher
• Memory – 1 GB RAM Minimum Recommended

Software Requirements
• Operating Systems – Windows 7, 8 or 10; Mac OS x 10 or higher
• Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers – Google Chrome is highly recommended
• Cookies MUST be enabled
• Pop-ups MUST be allowed (Pop-up Blocker disabled)
• Adobe PDF Reader

Students who complete this program will have the opportunity to pursue the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA).
Each state may have additional licensing requirements, be sure to research your states requirements for employment by visiting your states occupation board.

Relevancy – With annual reviews and enhancements, this program guarantees accurate and relevant curriculum that meets employer requirements for the knowledge and skills demanded to successfully enter the workforce.
Career Readiness – Our Career Kit is designed to provide students with the practical tools they’ll need to help find a job once they have completed training and earned their certification. With our Career Kit, students are sure to impress! Using our practical templates and prompts, students can present their BEST self to future employers.
Curriculum Format – We believe career training should be engaging and fun, not exhausting, and boring. To achieve this, we have developed our program with a mix of formats including reading material, video lectures, procedure videos, interactive activities and games, knowledge check ins, and section assessments. By incorporating a balanced mixture of interactivity, engagement, and comprehension testing, this program ensures a well-rounded experience for students that will not only fully prepare them to enter the workforce but also provide a fun, entertaining way to learn. With real-life procedure videos, students are provided a combination of comprehensive instructions, visual and auditory demonstrations, and hands-on practice exercises.

6 Reasons to Complete Your Training With Us

Flexibility
With our programs, you can learn and study at your own pace with access 24/7/365 for the duration of your program. This means you can learn on your own terms and work around your own schedule.

Support
Our online training comes with access to real, live support personnel that will help you through every step from our admissions adviser who will assist you with selecting the right training for you, to our student adviser who will be there with you during your entire training journey.

Relevancy
We have tailored our programs to provide comprehensive training in the technical and soft skills employers are looking for. With direct input and feedback from industry leaders and hiring managers, our program aligns with exactly what you need to successfully enter the workforce.

Certification
Our career training not only gives you the knowledge you need but preparation for the certification exams relevant to your desired career path. If you are pursuing an exciting new career in a field with a national certification, our program will both prepare you to sit for the exam but will often include a voucher for the exam cost.

Simulations and Case Studies
Our training programs have been developed with real learners and professionals in mind, so our programs incorporate real-world case studies and virtual simulations that will provide examples and interactions with real-life situations you may encounter during your career. These allow you to learn by experience with circumstances similar to what will be your daily responsibilities on the job.

Engaging and Interactive
Our training curriculum was developed with you in mind, looking at modern day learners and their needs. Our curriculum contains a mix of formats including reading, listening, watching, and interacting that will immerse you into a fun and engaging learning experience you will not only enjoy but not want to end.

Program Description



Medical administrative assistants primarily work in doctor’s offices, clinics, outpatient settings, hospitals, and other healthcare settings. Medical administrative assistants, medical secretaries, and medical records clerks are all positions in great demand. The growth and
the complexity of the U.S. healthcare system have resulted in a substantial increase in the need for qualified medical administrative assistants. Employment of a medical assistant is expected to grow an impressive 34% by 2018.

This Medical Administrative Assistant Program, offered by our accredited school partners, covers information on the medical assisting profession, interpersonal skills, medical ethics and law, medical terminology, basics of insurance billing and coding, telephone techniques, scheduling appointments, medical records management and management of practice finances. A great course for physicians medical office professionals!

This program prepares students to function effectively in many of the administrative and clerical positions in the healthcare industry. It provides students a well-rounded introduction to medical administration that delivers the skills students require to obtain an administrative medical assistant position or advance within their current healthcare career. This course covers the following key areas and topics:
• History and background of the medical assisting profession
• Interpersonal skills, medical ethics, and basic medical law
• Telephone techniques and skills for scheduling appointments
• Medical terminology
• Basics of insurance billing and coding
• Medical records management and management of practice finances

Medical Administrative Assistant Detailed Course Information:
• An overview of the healthcare industry and expectations for a healthcare professional
• Role of the medical administrative assistant
• History of medicine, medicine and the law, medical malpractice, medical ethics, and medical practice specialties
• Ethical and legal issues, fraud abuse, and compliance
• Office and patient communication techniques, appointment scheduling and general office duties
• Technology in the healthcare environment
• Basic terminology used in the medical office
• Medical records management, confidentiality of the medical record, initiating a medical record for a new client and filing reports in the medical record
• HIPAA review and patient bill of rights and confidentiality
• Financial and practice management
• Health insurance coverage, and billing and coding procedures
• Professional fees, billing and collecting procedures, accounting systems and credit arrangements
• Medical accounting, financial statements, cost analysis, and budgets for the medical practice
• Specimen collection, laboratory safety and federal and state regulations
• Assisting with medical emergencies
• Career development

Enroll through one of our accredited university or college partners today!

World Education.net’s course willprovide you with the skills you needto perform the required tasks in this career field. This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers. Students will learn:
• History and background of the medical assisting profession
• Interpersonal skills, medical ethics, and basic medical law
• Telephone techniques and skills for scheduling appointments
• Medical terminology
• Basics of insurance billing and coding
• Medical records management and management of practice finances

Module 1 – Introduction to Medical Assisting
• Lesson 1 – Becoming a Successful Student
• Lesson 2 – The Healthcare Industry
• Lesson 3 – The Medical Assisting Profession
• Lesson 4 – Professional Behavior in the Workplace
• Lesson 5 – Interpersonal Skills and Human Behavior
• Lesson 6 – Medicine and Ethics
• Lesson 7 – Medicine and the Law

Module 2 – Administrative Medical Assisting
• Lesson 8 – Computer Concepts
• Lesson 9 – Telephone Techniques
• Lesson 10 – Scheduling Appointments
• Lesson 11 – Patient Reception and Processing
• Lesson 12 – Office Environment and Daily Operations
• Lesson 13 – Written Communications and Mail Processing

Module 3 – Health Information in the Medical Office
• Lesson 14 – The Paper Medical Record
• Lesson 15 – The Electronic Medical Record
• Lesson 16 – Health Information Management
• Lesson 17 – Privacy in the Physician’s Office

Module 4 – Billing and Coding Procedures
• Lesson 18 – Basics of Diagnostic Coding
• Lesson 19 – Basics of Procedural Coding
• Lesson 20 – Basics of Health Insurance
• Lesson 21 – The Health Insurance Claim Form
• Lesson 22 – Professional Fees, Billing, and Collecting

Module 5 – Financial and Practice Management
• Lesson 23 – Banking Services and Procedures
• Lesson 24 – Financial and Practice Management
• Lesson 25 – Medical Practice Management and Human Resources
• Lesson 26 – Medical Practice Marketing and Customer Service

Module 6 – Assisting with Medical Emergencies and Career Development
• Lesson 27 – Emergency Preparedness and Assisting with Medical Emergencies
• Lesson 28 – Career Development and Life Skills

Students who complete this program will have the opportunity to pursue the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA).
At the end of this course, you will be able to: • Function effectively in administrative and clerical positions in the medical office • Describe the roles of a professional medical administrative assistant • Manage health information and records according to privacy policies • Complete basic billing and coding to process insurance forms • Manage practice finances • Assist in handling medical emergencies • Describe techniques for academic and career development • Describe the healthcare environment • Describe the structure of medical terms • List the differences between prefix and suffix • Determine testing and radiology using medical terminology • List the different body systems in relation to medical terminology • Understanding the development and service requirements of healthcare settings. • Discern between the different settings of clinical and administrative environments • Use principles and methods of etiquette in healthcare • Make best use of time management skills and the proper use of technology • Describe the different forms of communication • Explain the different types of disciplinary actions in healthcare • Communicate professionally and divisively within a healthcare setting • Outline how good communication skills can improve the workplace environment both for patients and workers • Describe the best practices for medical record keeping and documentation • Utilize medical record keeping and documentation skills • Know the HIPAA laws in a US healthcare setting. • Be proficient in the use of all 5 elements of MS Office 2016
This course provides students with qualified support professionals to guide them through their learning experience. The student support team is available to answer any questions a learner may have including questions on course content, course material, certifications, and registration or enrollment questions. Support advisers also monitor the progress of learners to ensure training retention and program advancement.
Though you are provided a full 12 months access to your program, the average completion time is only 6 months!

FAQ

To request more information, you can contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

Online courses are accessible 24/7/365 and self-paced, allowing you to progress at your own pace on your own schedule. They can be taken from anywhere in the world from the comfort of your own home. Classroom courses have a set schedule of the days and times the courses will be held, and you must attend during those specific times.

Find out if online learning is right for you by contacting our team of registration advisers. Our team is available to answer any of your questions about taking an online course before you commit to enrolling. We will walk you through what to expect to ensure you are making the right decision. You can contact a registration adviser today via online chat, our website contact form, or toll free at 1-855-201-6910.

No, you are not required to have a diploma or higher education degree to enroll in an online course. However, some occupations may require minimum educational thresholds for employment or certification. For more information on your desired career requirements, please contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

To take an online course, you will need to have access to an internet connection and an internet ready device such as a laptop, PC, or tablet. For course specific requirements, please visit the course page or contact a registration adviser today.

Our courses are developed with multiple formats including text, audio, video, and interactivity. Our courses also include multiple resources and tools which can include flashcards, games, activities, and more.

No, you can take the online courses from anywhere in the world.

We participate in several financial assistance options including third party funding, both military and non-military. To request more information on the financial assistance options available and check your eligibility, contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

Duration is the amount of time you will receive access to your course. Durations vary by course and range between 1 month and 12 months. If you complete your course before your duration ends you will continue to have access to your course until the duration period ends.

Many of our career training programs include certification vouchers. This means that at the successful completion of your course, at no additional charge, you will receive an exam voucher for the corresponding industry certification. This voucher will allow you to register and sit for the appropriate certification exam to obtain your industry credential.

Our online courses are open enrollment, so you can start immediately. If you are using any third-party funding to cover your course tuition, your start date may be a future date determined by your funding program.

Once enrolled, you will be assigned a client adviser who will provide you with customer and technical support. Your client adviser will supply you with your course access information, any needed materials, and be available to answer any questions you have during your training experience. They will regularly check-in with you to monitor your progress and assist you with staying on track. You will also be assigned to a course mentor who will provide curriculum support throughout your training. Your mentor is available to answer any questions you have on your course curriculum, will monitor your progress and understanding of the curriculum, and may give assignments or quizzes.

If you experience any trouble accessing your course including technical issues or lost login credentials, please contact your client adviser at helpdesk@worldeducation.net.

Our goal for students is to successfully complete their training course and achieve their career goals. We understand that extenuating circumstances can interfere with your ability to complete your course in the duration given. Because of this we have free or low-cost extensions available for our courses upon request. To discuss or request an extension please contact your client adviser at helpdesk@worldeducation.net.

Upon successful completion of your course and fulfillment of any outstanding financial obligations, you will receive your certificate of completion. Certificates are provided to you within 30 days of completion. Your certificate will validate the training course you completed with a stamp of completion.

Students that successfully complete our career training programs are assigned a career development adviser who will coordinate placement at a local externship or hands on opportunity. These opportunities are optional and may vary based on availability and occupation. Your career development adviser will also provide job search services such as: resume building, mock interviews, job opportunity resources, and more. Our professional enrichment courses do not come with a career adviser or career services.