Customer service professionals play a vital role in any organization that wants to be profitable. Professional service can be a competitive advantage that helps build a strong, consistent, and loyal customer base.
This course discusses the stages of team development, the impact that norms, cohesiveness, and size has on teams, and how to deal with team conflict. As a team grows and develops they will go through five distinct stages of development: forming, storming, norming, performing, and adjourning (or reforming).
CISA is to Audit what CPA and CA are to Accounting CISAs are recognized internationally as professionals with the knowledge, skills, experience and credibility to leverage standards, manage vulnerabilities, ensure compliance, offer solutions, institute controls and deliver value to the enterprise. CISA job practice analysis has been completed by ISACA.
ICND1 is an exam associated with the Cisco CCENT exam and is a first step to ultimately achieving the CCNA Routing and Switching Certification. Skills developed assist the student in installing, configuring, and troubleshooting small networks as well as working with Cisco routers and switches.
This course is designed as preparation for the Cisco 200-105 ICND2 exam. Description of exam per Cisco: "The 200-105 Interconnecting Cisco Networking Devices Part 2 (ICND2) is the exam associated with the CCNA Routing and Switching certification.
Implementing Cisco IP Routing (ROUTE 300-101) is a qualifying exam for the Cisco CCNP Routing and Switching and CCDP certifications. The ROUTE 300-101 exam certifies the routing knowledge and skills of successful candidates.
Implementing Cisco IP Switched Networks (SWITCH 300-115) is a qualifying exam for the Cisco CCNP Routing and Switching and CCDP certifications. The SWITCH 300-115 exam certifies the switching knowledge and skills of successful candidates.
Troubleshooting and Maintaining Cisco IP Networks (TSHOOT 300-135) is a qualifying exam for the Cisco CCNP Routing and Switching certification.
Taking our Classroom Management Secrets course will give participants practical advice and step-by-step instructions for devising a classroom management plan that motivates their students to want to behave in the classroom. Among many things, topics will cover important information on how to handle difficult students, how to fuel intrinsic motivation, how to teach routines, and how to be a calmer, more effective teacher.
In this day and age with all the things that can happen to a person and all of their information, client and patient rights are important to know and understand. Client-patient rights have changed from when they first became a part of medical and research programs to what we know now.
The coaching profession continues to evolve as a skill set and communication form that can be applied to many situations at work and in life. With the coaching profession on the rise it is important that coaches are trained in the most up-to-date methods of coaching their clients.
We can all think of ways that basic math – addition, subtraction, multiplication, etc. – are useful in daily life.